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Privacy Policy

Last updated: March 2026

1. Information We Collect

When you submit an inquiry through our website forms, we collect the following information: name, company name, business email address, phone number (optional), product interest, and project details. We also collect standard web analytics data including IP address, browser type, pages visited, and visit duration through server logs and analytics tools.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your technical inquiries and quotation requests
  • Prepare engineering recommendations for your application
  • Send follow-up communications related to your inquiry
  • Improve our website content and user experience
  • Compile aggregate industry analytics (anonymized)

3. Information Sharing

AlfaTherm does not sell, rent, or trade your personal information to third parties. We may share your information with authorized distributors in your region to ensure prompt local support, and with service providers who assist in operating our website and processing inquiries, subject to confidentiality agreements.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption for data transmission, secure server infrastructure, and access controls to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember preferences, and collect aggregate traffic analytics. You can configure your browser to refuse cookies, though some website features may not function optimally.

6. Data Retention

We retain inquiry data for a period of 36 months from the date of submission, after which it is archived or deleted unless an active business relationship exists. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. European residents have additional rights under the GDPR. To exercise these rights, contact our data protection team.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses for transfers outside the EEA.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by the "Last updated" date at the top of this page.

10. Contact Us

For privacy-related inquiries, contact us at [email protected] or write to: Data Protection Officer, AlfaTherm Thermal Systems Inc., 2847 Industrial Parkway, Houston, TX 77043.

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