Last updated: March 2026
When you submit an inquiry through our website forms, we collect the following information: name, company name, business email address, phone number (optional), product interest, and project details. We also collect standard web analytics data including IP address, browser type, pages visited, and visit duration through server logs and analytics tools.
We use the information you provide to:
AlfaTherm does not sell, rent, or trade your personal information to third parties. We may share your information with authorized distributors in your region to ensure prompt local support, and with service providers who assist in operating our website and processing inquiries, subject to confidentiality agreements.
We implement industry-standard security measures including SSL/TLS encryption for data transmission, secure server infrastructure, and access controls to protect your personal information. However, no method of electronic transmission or storage is 100% secure.
Our website uses cookies to enhance your browsing experience, remember preferences, and collect aggregate traffic analytics. You can configure your browser to refuse cookies, though some website features may not function optimally.
We retain inquiry data for a period of 36 months from the date of submission, after which it is archived or deleted unless an active business relationship exists. You may request deletion of your data at any time by contacting us.
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. European residents have additional rights under the GDPR. To exercise these rights, contact our data protection team.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses for transfers outside the EEA.
We may update this Privacy Policy periodically. The updated version will be indicated by the "Last updated" date at the top of this page.
For privacy-related inquiries, contact us at [email protected] or write to: Data Protection Officer, AlfaTherm Thermal Systems Inc., 2847 Industrial Parkway, Houston, TX 77043.